North-Ex Public School provides an online fee payment facility for the convenience of parents and students.
1. Cancellation of Payment
Once a fee payment has been successfully completed, it cannot normally be cancelled through the website.
If a transaction fails but the amount has been debited from the user’s bank account, the transaction may be subject to reversal by the bank or payment gateway according to applicable banking procedures and timelines.
2. Failed Transactions
If the amount has been debited but the school has not received payment confirmation, the parent/guardian should contact the school with the following information:
- Student Name
- Admission/Registration Number
- Class and Section
- Transaction Date
- Amount Paid
- Transaction ID/Reference Number
- Payment confirmation/screenshot, if available
The school will verify the transaction and take appropriate action.
3. Duplicate Payments
If a parent/guardian accidentally makes the same fee payment more than once, the school should be contacted with details of both transactions.
After verification, the school will take appropriate action regarding the duplicate payment.
4. Refunds
Any refund, wherever applicable, shall be processed after verification of the transaction and in accordance with the applicable school fee/refund rules.
Where a refund is approved, it will generally be processed to the original payment source used for the transaction, subject to applicable banking and payment gateway procedures.
5. Refund Processing Time
The time required for a refund or reversal to appear in the user’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
6. Contact for Payment Issues
For payment-related assistance, please contact:
North-Ex Public School
G-27, Sector-3, Rohini, New Delhi – 110085, India
Phone: +91-8447844777
Email: nx@northexschool.com